Effective Date: 11-09-2025
At Wowaow, we value your trust and satisfaction. Every 3D structure model is crafted with care and precision and we want you to have a seamless shopping experience with us. Please read our Return & Shipping Policy carefully.
Shipping Policy
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Order Processing – All confirmed orders are processed within 2–3 business days.
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Delivery Timeline – Shipping usually takes 5–10 business days within India. International delivery timelines may vary based on location.
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Shipping Charges – Calculated at checkout based on destination and order size. Free shipping may apply on selected products or offers.
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Tracking – Once shipped, you will receive a tracking number to monitor your order’s journey.
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Delays – Unforeseen delays due to courier or logistics partners are beyond our control, but we ensure full support in resolving them.
Return & Replacement Policy
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Eligibility – Returns are accepted only for products that are damaged, defective or incorrect at the time of delivery.
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Return Window – You must raise a return/replacement request within 7 days of receiving your order.
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Condition – Items must be unused, in their original packaging and accompanied by proof of purchase.
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Non-Returnable Items – Customized or personalized 3D models are not eligible for return.
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Process – To initiate a return, please contact us at info@wowaow.com with order details and images of the issue.
Refund Policy
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Approval – Once your return is received and inspected, we will notify you of the approval or rejection.
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Mode of Refund – Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping Costs – Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (damaged/incorrect product).
Need Help?
For any questions regarding returns, shipping or refunds, reach out to us:
Phone: +91 97698 85799
Email: info@wowaow.com
Website: wowaow.com
We’re here to ensure your Wowaow experience is as smooth and satisfying as possible.